You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect, damaged, or defective item, etc.).
You must return items in original condition and with all components and parts. A full refund will not be granted for items that have been used, worn, returned in unsaleable condition, or missing components. If you received a damaged item, please be sure to inform us of item condition at the time of the return.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, you can log in to your account and click the 'return item' link next to a previous purchase. Or, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Kobi Tools ships throughout the continental U.S. via UPS. We do not ship internationally, and do not offer shipping to Hawaii or Alaska online. (Please call us directly at (708) 320-2088 to inquire about shipping to HI & AK)
Most orders are shipped by the business day after the order is placed, however this is not guaranteed and may vary. Our warehouse ships orders as quickly as possible, Monday through Friday.
We offer free shipping for orders over $250 for most items. Certain very heavy products are excluded from this offer, which is noted on the product page.
Most sinks and faucets ship for free!
For bulk orders, shipping to AK or HI, local delivery, or pick-up in Chicago or Portland areas, please contact us at (708) 320-2088